If you are not completely satisfied with your purchase, we happily accept returns within 45 days of receipt. All items must be unused, and undamaged in the original packaging, including any tags that accompanied them. Otherwise, returns will not be accepted.
To initiate a return for registered accounts, please initiate a return based on the order from the Account menu by following the navigation steps: Account > Order > Select Order # > Refund, and let us know why you’d like to return your item.
Alternatively, you may reach out to firstname.lastname@example.org with your order number and we’ll be in touch to facilitate the process. Either method, a member of our Customer Service team will follow up with your request.
Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us. Although unlikely, please also note that you will be liable for any customs or duty charges if applicable for your return. Once we verify that the refunded products are in the original condition, we will refund the purchase price within 7 days.