We Are Here To Help

While we've tried to ensure that all the information you'll ever need to know about Lánxn is on this site, you may still have a few questions. 
Lánxn's FAQs section below may be able to help.

If it doesn't, please get in contact with us via email.  We will be opening more communication channels soon.

For all media/press, please contact media@lanxn.com.

Frequently Asked Questions

What is Lánxn?

Inspired by the relentless will of the ocean, Lánxn was founded with a rebellious spirit to revolutionise the global luxury fashion industry; to create only the finest and truest designer accessories by creating everything in-house while deliver direct to your hands without the middlemen.  We stand to shake up the industry by offering our utmost honest passion in pursuit of the finest.

How is Lánxn different from traditional fashion brands?

Lánxn stands differently with a simple approach of making the best with the finest, while streamlining our design to distribution method to allocating all the savings only on to you and our products’ quality. Unlike most traditional brands, we design and craft each Lánxn products in-house to ensure the highest quality under the world's standard of labor ethicality.

Traditional fashion brands markup their products from the range of 6 to 13 times the original product cost to cover the cost from marketing to multiple distribution layers to reach to the end consumers.

Us? 2 to 2.5 times the real cost of the product.

What is the processing & shipping time?

We process your order within the next business day.  And, our shipping time varies depending the destination, which averages within 7 business days.

Please see our Shipping & Return page for more information.

What is Lánxn's Return Policy?

While we strive to design and craft what you'll love, we understand there are times you may have second thoughts or we have made a mistake.  This is why we offer a 45 days return period after receipt.  Please find our more information and instruction in our Shipping & Return page to initiate a return.

Please tell us the reason for returning to help us better improve our products.

The Inception of Lánxn

At Lánxn, we see the fashion industry heading an undesired way especially for the consumers.  Having to be in the industry for half a century, we experience a consistent decline in overall quality in today’s commercialised market while an inflation in retail price; making it difficult for many suppliers and manufacturers to keep their high standard of quality only to be blamed by marketing-heavy, monopoly traditional fashion brands to improve their profit.

We don’t intend to fight against the old, but this is why we are here to create the new to redefine the modern luxury.  To design and craft exquisite fashion accessories with the finest for modern women.

What is Lánxn?

Inspired by the relentless will of the ocean, Lánxn was founded with a rebellious spirit to revolutionise the global luxury fashion industry; to create only the finest and truest designer accessories by creating everything in-house while deliver direct to your hands without the middlemen.  We stand to shake up the industry by offering our utmost honest passion in pursuit of the finest.

How is Lánxn different from other fashion brands?

Lánxn stands differently with a simple approach of making the best with the finest, while streamlining our design to distribution method to allocating all the savings only on to you and our products’ quality. Unlike most traditional brands, we design and craft each Lánxn products in-house to ensure the highest quality and go beyond world's standard of ethical & social responsibility.

Traditional fashion brands markup their products from the range of 6 to 13 times the original product cost to cover the cost from marketing to multiple distribution layers to reach to the end consumers.

Us? 2 to 2.5 times the real cost of the product.


What is a direct-to-consumer brand?

We believe Direct-To-Consumer is the future of brands.  The traditional distribution method is not efficient and often costly for the consumer that is un-related to the product itself.  Similar Brands have taken the initiative to engage direct to its consumer without the traditional retailers and distributors, where the savings usually reflects upon the product price itself.  But at Lánxn, we take it even further.  By designing, procuring, making, and distributing from our in-house facility, we are able to have total control in quality, in ethicality, and in logistics.

We are not pursuing to make the lowest priced product.  Rather, we focus to create the highest quality products, while staying true to our cost.

We believe the industry needs success stories, and it needs products that continually demonstrate to consumers that quality and ethical goods can be bought at affordable prices.

What is the benefit of using finest materials?

At Lánxn, we want our products to speak for itself.  We select our materials with our utmost experience in the industry, while working closely with industry material leaders to develop material articles suitable for the design & functionality down to the specific hand-touch we want to achieve.  By using finest materials, it enhance the overall aesthetic of the product that is unmatched by any.  While we focus in quality, it is important to know that it is more environmentally friendly due to a lesser use of chemicals to hide the defects of the materials, which has poisoned the industries.  Further, it helps significantly to create a product that will last a lifetime in combination of our craftsmanship.

What is the cost breakdown on Lánxn's products?

In average, our product cost breakdown (excluding markup) is as follows:

Materials cost: 60% of the total product cost
Labor cost: 25% of the total product cost
Transportation cost: 15% of the total product cost


What is the benefit of owning genuine Lánxn product?

We strive to stand for true value of what you pay is what you get.  By owning genuine Lánxn product, you stand behind the idea of supporting only the effort in making of the product.

What happened after I placed an order?

Upon placing your order, we will send you a confirmation email.  We will then check your order and the delivery information to make sure that everything is correct.  Within one business day, we will pack your goods and be sent from our warehouse.    Once the goods is sent, you will receive a confirmation of dispatch email that contains your tracking number.  If you are expecting a few deliveries with us, you will get separate emails for each order.

Why am I not receiving any email confirmation?

If the email is entered correctly during checkout, please check your junk mail filter or clutter email filter.  Some web email service providers, such as Yahoo, Google, Microsoft and etc may have moved the emails out of our control.  You may, however, add lanxn.com as a trusted domain for future convenience.

If you could not find your email confirmation, please contact us at support@lanxn.com for assistant.  A member of our Customer Service team will be able to assist you regarding the problem.

What are the benefits of creating a Lánxn account?

When you create a Lánxn account, you may opt in to getting the latest updates, sneak peek to our upcoming collections and exclusive offers only as a subscribers.

For account holders that have opt-ed out of our newsletters, you will be able to manage your shipping address, credit card, and existing orders for updates and refunds.

Can I change my order after being placed?

If the product has not been shipped, you are able to change the order by sending an email to support@lanxn.com.  A member of our Customer Service team will be able to assist you with any changes or cancelation.

What payment does Lánxn accept online?

We uses Stripe as our credit and debit card online-payment system.  You can use all the following payment types:  Visa, AMEX, and MasterCard.  Aside from credit and debit cards, we also accept Paypal.

All payments are encrypted with industry-best encryption software.

When will my credit or debit card be charged?

You will be charged after the products are ready to ship out.

How safe is it to shop at Lanxn.com?

Shopping at Lánxn.com is as safe as it possible could be.  We don’t store any card details and all other information you give us is stored securely.  We use high-level SSL encryption technology which is the most advanced security software currently available for online transactions.

We now ship to United States and Hong Kong only.

For more details: please visit our shipping and return page.

If you live outside the shipping zone, you may subscribe to our newsletter and be the first to be notified as we expand to new shipping countries.

What is the Return Policy?

While we strive to design and craft what you'll love, we understand there are times you may have second thoughts.  This is why we offer a 45 days return period after receipt.  Please find our more information and instruction in our Shipping & Return page to initiate a return.

Please tell us the reason for returning to help us better improve on our products.

What is your Exchange Policy?

Sorry, but at this time we do not offer any exchanges.  However, you may initiate a return of the product within the return period and make a new purchase.  Please let us know you would like to make an exchange during the refund process.  We can either credit the refunds as in-store credits or to your initial payment method.

Do I have to pay Duties & Taxes?

If the order is shipping to the US and Hong Kong, you will not be paying duties and taxes as we have got it sorted for you.  If you are using third-party delivery service to outside of our shipping zone, please check with local government importing laws as we do not have the most updated information.

What does Lánxn do to help the environment?

Our business philosophy is to provide luxury goods with a positive social and environmental impact. For the past decade, we are completely dedicated to engaging in the structures and practices that support a sustainable future for the fashion industry and higher quality products for its consumers.

Through the close collaboration with our responsible materials suppliers that produce among the finest in the industry, our materials are treated with extreme precision in controlling the use of chemicals.  Since our materials are selected from the finest raw materials, the materials itself require much less chemicals/paints to cover the defects.

Does Lánxn commit in social responsibility?

In different businesses, there will be different priorities.  At Lánxn, we value our contribution ot a cleaner environment and a better society.  The commitment of us is concretely expressed by a system of codes, regulations and policies developed by Lánxn according to the best international laws.

Is Lánxn’s product made ethically?

We believe that excellence begins at the source, that the making of the product has a visible impact on the quality of the piece that reaches the customer’s hands. A truly excellent product can only be made in an environment where workers are free to express their passion through their craft. Our modernized work area allows our esteemed artisans to do their best work, and we support their efforts with housing, vacation time, 5 days work week, and wages three times the industry average.